What a well-written letter. As someone who has done this commute for a few years now, you’ve accurately summed up the concerns of the riders.

The key word, as you stated, is accountability. We have no control over parking rate hikes or fare increases. I can be patient with these issues. However, knowing we’re paying more for a service that has proven time-and-time again that they mismanage funds is extremely discouraging and definitely enough to evoke some change.

Thanks again!

This is an excellent letter to Governor Patrick. I would be interested to learn if you’ll ever receive a response.

Many of the issues you updated have plagued the commuter rail line, especially the Worcester-Framingahm line. We are all told the same thing – “what – do you expect a personal schedule?” – perhaps is my favorite.

In today’s difficult economy, most people have to be at their job for a specific time. With all the layoffs occurring, repetitive lateness could be the grounds for dismissal.

It is aggravating that we cannot rely on the commuter rail service. Mass residents who live in MetroWest and Central Mass are footing more of the bill for the Big Dig project than people who reside on the South Shore and North of Boston (who probably benefit from the project more). It makes more environmental sense to use mass transit, but when you factor in the time it takes to ride the trains, many people opt to risk driving in traffic to get to where they need to be.

Good luck with your commutes. It is wonderful you have a flexible working arrangement.